We aim to collect, use and disclose only such information as is required to enable us to manage your account, to allow the App to function, to provide the Service, to maintain our customer/visitor lists, to respond to your inquiries or provide feedback, for identification and authentication purposes, for service improvement, and for marketing communications. We will maintain the confidentiality of any contact information you provide to us on signing up for our service or contacting us with questions or for further information and we will use it only for the purposes for which we have collected it (subject to the exclusions and disclosures we have listed below), unless you agree that we may disclose it to other third parties.
We collect this information when you add clients and collaborators to our platform. We will not email your clients but we may email individuals you add as collaborators from time to time with feature updates, news and marketing messages.
“Personal Information” is personally identifiable information, such as your name, address, e-mail address, credit card information, birth date and gender. At the time of collection, we will clearly identify the information being collected and the purposes for which it will be used. It is always your choice whether or not to provide Personal Information but if you choose not to provide certain requested Personal Information, in some instances you may not be able to register to use the Website, the App or the Service or be able to access and them at all. In other instances, your choice not to provide certain other Personal Information may mean that you will not be able to use certain features of the Website, the App or the Service. We may collect Personal Information in respect of the Website, the App or the Service through: (i) the registration processes; (ii) communications with you; (iii) information downloads; (iv) service use; (v) purchases; (vi) user support; and (vii) surveys.
“Non-Personal Information” is information of an anonymous nature and includes, without limitation, the domain used to access the Website, the App or the Service and the type and version of browser or operating system being used by visitors to access the Website, the App or the Service. Aggregate information, such as demographic statistics of our users (e.g. average age or geographical location of our users), number of visitors, what pages users access or visit, and average time spent on the Website, the App or the Service is not considered Personal Information. Similarly, business contact information such as the name, title, business address, e-mail address, or telephone number of a business or professional person or an employee of an organization is not considered Personal Information.
We use Personal Information in the following ways:
Registration Data. When you register to use the Service, we ask for information such as your name, company name (if applicable), email address, billing address and credit card information. This information will be used to administer your account, for billing, verification and authentication purposes and to contact you in relation to the same.
Content You Make Available. You have the ability to upload documents, signatures and other content to the App (collectively, the “User Content”). You have full and sole control over who can access, view and download your User Content. We will not give access to your User Content to any third party. We will not access your User Content without your express consent and permission and we will only access your User Content for the sole purpose of providing technical support to you. All User Content is stored in North America.
Metadata. We collect and use various metadata derived from your use of the Service. For example, if you upload a document to the App, we will record the time that upload occurred.
Marketing Communications. From time-to-time, we will send out marketing communications to you to keep you up to date on our products and services. You may withdraw your consent to receiving marketing communications from us at any time by following the opt-out instructions in each communication.
Statistics. We collect statistics about use of the Service which we use for analytics including predictive analytics. Aggregate statistics that do not personally identify an individual will be kept by us and such aggregate statistics may be made available to other third parties.
System Logs & Cookies. Cookies are used by us to track content usage and traffic on the Website and App. A cookie is a feature of your web browser that consists of a text file that is placed on your hard disk by a web server. Cookies help us compile aggregate statistics about usage of this Website and App, such as how many users visit the Website, how long users spend viewing the Website, and what pages are viewed most often. This information is used to improve the content of the Website and App. You can set your browser to notify you when you are sent a cookie. This gives you the chance to decide whether or not to accept it. If you disable cookies, you may not be able to take advantage of all the features of the Website or App.
Your IP address is reported by your web browser whenever you visit a page on the Website or App. This information is recorded together with your registration information on our databases.
Third-Party Links. The Website and App may contain links to other third-party websites that are not owned or controlled by us. Such third-party websites are governed by the terms and conditions and privacy policies of such third-party providers and we are not involved in any interaction or transaction between you and such third-parties.
Third Party Partner Integrations. Optional third party add-ons may be offered by our integration partners from time to time. Data shared with third party integration partners is subject to the privacy policies and terms of service of such third parties.
From time to time we may employ third parties to help us improve the Website, the App or the Service. These third parties may have limited access to databases of user information solely for the purpose of helping us to improve the Website, the App or the Service and they will be subject to contractual restrictions prohibiting them from using the information about our members for any other purpose.
Important Exceptions. We may disclose your Personal Information to third parties without your consent if we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other Website or App members, other users of the Service or anyone else (including the rights or property of anyone else) that could be harmed by such activities. We may disclose Personal Information when we believe in good faith that such disclosure is required by and in accordance with the law.
The security of your Personal Information and User Content is important to us. We use commercially reasonable efforts to store and maintain your Personal Information and User Content in a secure environment. We take technical, contractual, administrative, and physical security steps designed to protect Personal Information and User Content that you provide to us. We have implemented procedures designed to limit the dissemination of your Personal Information to only such designated staff as are reasonably necessary to carry out the stated purposes we have communicated to you.
In certain areas, such as when you provide credit card or other payment information to us, the Website works to help protect the security of your credit card and other payment information during transmission by using industry standard Secure Sockets Layer (SSL) encryption technology.
You are also responsible for helping to protect the security of your Personal Information and User Content. Never give out your App login credentials to third parties.
You have the right to access the Personal Information we hold about you in order to verify the Personal Information we have collected in respect to you and to have a general account of our uses of that information. Upon receipt of your written request, we will provide you with a copy of your Personal Information although in certain limited circumstances, we may not be able to make all relevant information available to you such as where that information also pertains to another user. In such circumstances we will provide reasons for the denial to you upon request. We will endeavor to deal with all requests for access and modifications in a timely manner.
We will make every reasonable effort to keep your Personal Information accurate and up-to-date, and we will provide you with mechanisms to update, correct, delete or add to your Personal Information as appropriate. As appropriate, this amended Personal Information will be transmitted to those parties to which we are permitted to disclose your information. Having accurate Personal Information about you enables us to give you the best possible service.
You can help by keeping us informed of any changes to your Personal Information such as a change of address or telephone number. If you would like to access your information or if you have any questions, comments or suggestions, or if you find any errors in our information about you, please contact us at: firstname.lastname@example.org.